Myenergi Australia - what a joke!

[Marc]

Some of you may recall that I was a big advocate for Zappi chargers when I had my Model X.

Well that was sold, and the Zappi sat on the wall lonely and unused for a couple of years. Enter the new EV and time to fire it back up again.

The Myenergi Hub was dead - just power cycling itself. After extensive googling and reading the Myenergi forums, I opened a support ticket, but decided for $175 to just order a new one anyway. Paid for express shipping so I wouldn't be waiting too long (the Australian distributor is in Melbourne, like me). After a few days of no shipping info, I contacted them and was met with a number of excuses, but at least they agree to refund the express shipping charge.

Eventually a week and a bit later the new Hub arrives. Firing up the app, it's lost all my account details and apparently I don't have an account any more on their system (puzzled, because I was definitely a previous customer!). Followed the instructions to activate the hub, except the instructions are fundamentally wrong! Still no reply to my original support ticket, but a new one about this issue got a fairly prompt response ("It won't activate as you haven't paired it with Zappi yet". Yet, the instructions clearly say to activate it first. 

Do that, and then follow the advice to update the firmware. An hour and half later and my brand new Hub is bricked. Another support ticket, and another Hub despatched. Finally up and running, but still no reply to support ticket about the first Hub not working after 2 years. 

Still a fan of Zappi, but customer service is a bit of a joke and I do have some concerns about the reliability of the product long term.

[Prof Tournesol]

That's not good to hear; at least the Tesla EVSEs work!

[Marc]

Zappi itself works great ... it's the software side of things that definitely needs some work. I remain hopeful and continue to work through it.